Privacy Policy

Information We Collect

We collect information that enables us to provide, personalise, and improve our gaming services. This includes personal data you provide directly, such as your full name, date of birth, email address, residential address, telephone number, and government-issued identification details required for account verification.

Financial information is collected when you make deposits or withdrawals, including payment method details and transaction history. We also automatically gather technical and usage data, including your IP address, browser type, device information, operating system, pages visited, and time spent on our site.

How We Use Your Information

The information we collect allows us to create and manage your account, process deposits and withdrawals, and deliver the gaming experiences you expect. We use it to verify your identity, prevent fraud, meet anti-money laundering and responsible gambling obligations, and ensure compliance with all applicable laws and licensing conditions.

With your consent, we may also use your data to send personalised offers, promotions, newsletters, and updates about new games or features. You can adjust your marketing preferences at any time through your account settings.

Sharing and Disclosure of Information

We do not sell your personal data to third parties. However, we may share it with carefully selected service providers who assist in operating our platform. These include payment processors, identity verification agencies, customer support partners, marketing service providers, and hosting companies. All third parties are contractually obligated to maintain confidentiality and security standards equivalent to our own.

We may disclose your information where required by law, regulatory authorities, or court order, particularly in connection with licensing requirements, anti-fraud measures, or responsible gambling initiatives.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality, remember your preferences, analyse traffic, and improve user experience. These may include strictly necessary cookies for account access, analytical cookies to understand visitor behaviour, and marketing cookies to deliver relevant offers.

You can manage your cookie preferences through your browser settings or our cookie consent tool. Please note that disabling certain cookies may limit your ability to use some features of the site.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, misuse, or disclosure. These measures include encryption of sensitive information, secure servers, access controls, and regular security reviews.

While we strive to protect your data, no system can guarantee complete security. You are responsible for keeping your account credentials confidential.

Your Rights and Choices

You have several rights regarding your personal data, including the right to access, correct, update, or request deletion of your information in certain circumstances. You may also object to certain processing activities or request that we transfer your data to another service provider.

To exercise these rights, please contact our customer support team. We will respond to your request within the timeframes required by applicable law. Please note that we may need to retain certain information for legal or regulatory compliance even after a deletion request.

International Data Transfers

Some of our service providers may be located outside the UK and European Economic Area. When we transfer personal data to such providers, we ensure appropriate safeguards are in place to maintain the same level of protection as within the UK.

Retention of Personal Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once retention is no longer necessary, we securely delete or anonymise your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with the revised effective date. We encourage you to review this policy periodically. Significant changes will be notified through appropriate channels.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our support team via live chat or by emailing our designated privacy address. We are committed to resolving any issues promptly and transparently.

This policy is effective as of January 2025.